From co-workers and colleagues to friends and family, we are faced with challenging relationships daily. Unfortunately, we often go about managing them the wrong way. Only by elevating our understanding of behavior and acting through an internalized approach will we be able to master the conflicts created by dealing with difficult people. Jay Johnson is a trainer specializing in communication and leadership development. Using a unique perspective of behavioral intelligence, Jay empowers people and organizations across the globe stretching from Main Street to Wall Street. Jay is a designated Master Trainer through the Association for Talent Development (ATD). He is a two-time Excellence in Training Award recipient from the National Association of Professional Communication Consultants and in 2017 he was named “Top Trainer” by the ATD Detroit Chapter. Jay has a devotion to teaching and learning, and is passionate about inspiring people to reach peak performance in work and in life. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
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Avnish Singh
Hii. I am Avnish Singh, By education i am a mechanical engineer and and a passionate blogger and freelancer. In Mera Up Bihar I write interesting articles which provides useful information to my readers.
Best talk ever heard
“Heart attack” example is absolutely correct 👍 Thank you
Someone in my office tried to attack me mentally and to make me quit my job. I told myself those words won’t help to pay my bills, I won’t let them get what I want 😊
No one taught us deep breaths as children lol (36)
Currently dealing with someone who is very impatient
Too much coming at me at once
Respectfully these are good suggestions but they don’t get past actual lack of care and curiosity. The words change in the mouth of a person who doesn’t care as much as they help when they do.
Right on point. Where this is not checked it becomes a culture which may eventually affect the fortunes of an organization
Αν ειχα καταλαβει τι μ…'……..ς ειναι οι ελληνες θα τους ειχα αναλαβει απο δεκανεας.
Wonderful talk! I indeed have been difficult at times!! As I am now aware that it is behaviour, I take the deep breaths, focusing my thoughts to be aware of the behaviour yet I still find that they are viewing my behavior as being the issue not theirs so as I go through the sequence of remaining calm it's as if they don't like my actions and try to provoke me to react to their words and behaviour. I remain calm until I can deal with it later but they persist in trying to get me to react sometimes concluding that I must be mentally ill for not reacting to their expectations! It's head spinning, mind games. It's frustrating to encounter these people in my daily life! Thanks!
Communication is a two way street but if one person portrays themself as someone who is perfect in interactions with EVERYBODY I'm going to venture to say they have a complex or disorder that then makes the street one way. You're driving alone. So leave them alone.
What a great video!
I had a close encounter with someone at Milwaukee County Zoo he Is a Photographer his name is Garrett Hopkins he won't lift his head up he was texting and playing his computer and he won't paying not attention at me my thought It was he's being rude and being archetype not listener he took that role because Jay Johnson was so spot on because he had great Point's their and he has great examples what Garett does to make him so archetype and rude so that's why he likes that.
Guys who see a girl ignore them shouldn’t think they are being rude they just are uncomfortable around guys
Slap em
"It's your heart attack."
Powerful stuff
He basically just didnt answer and mentioned a few basics of positive socializing. Hey, remember that small village that stopped The Crusades from killing and looting fellow christians and jews just because they were "nice enough to see things from their perspective"? Im sure Alexander the Great would have been stopped too. If only someone had thought of that. I dont think this speaker has ever read about difficult people before.
I’ve been dealing with a person who appears friendly while having a one-one conversation and completely changes on team meetings…it’s like you get confused which personality to trust cos there are one too many.. it’s easier for me to deal with this situation if the person is outside of the team but unfortunately it’s my immediate boss and it’s been so difficult.. he is so comfortable at lying that I have to resort to email trails and capture screenshots to have a record of what he said!🤯🤯🤯🤯
this made me realize that the way I have dealt with a particular difficult co-worker was probably not the best way to go about it. I'm someone who is very personable and gets along with people easily, so when a difficult person came into my workplace, I didnt know how to handle them because I've never been faced with this issue. ill be leaving my current workplace as I got an offer from a better job, but now ill go into this new environment with a different mindset. I don't need to let people give me heartache, its not good for my complexion!
Mr deeds. Delivery scene. These are my friends. Ya. I don't like them. 😆 totally me
Damn. I see myself in at least of those scenarios. I will try to behave and……sorry.
I appreciate you for discussing such a gripping topic and admitting that you used to be a difficult person as well. It's a great treasure to be able to connect with others as a real friend and all problems solve with the clear head. Wow, it was so amazing to hear that situation, when both colleagues have problems in relationship as one was asking right questions, but other was bad listener. There was the main reason for the quarrels and misunderstanding between them. We all has strong bias and couples have the same problem which can lead into the divorce. So, the best way to deal with it, to overcome the problem and to find the ability to be successful
Non-verbal body language is the #1 communication between two or more individuals. It's a two way street, if you are thinking the person sitting across from you at the meeting does not like you try and be aware of what your own body language is saying. You might find you can alter situations by just becoming more aware of yourself. What people are speaking is actually a very small factor in any exchange.
A all new perspective.
Best regards sir
Really liking it
Thanks.🙏🙏🙏🙏
Nice how he emphasized "It's your heart attack". Thank you for emphasizing that! Makes lots of sense.
I love the golden words: their bad behavior shouldn't be the cause of your… heart attack 👍👍
Anyone have difficult parents? 😅
excellent ✌
What about working with difficult people
I deal with difficult people every day I have learned to pick my battles
Put your earphones in and walk away. It will save you lots of grief in the long run. If you have to work with this person, then communicate only in writing.
For me I kinda got sick of this guy who kept starting fights then playing the victim. I ended up using one of the fights as casus bellum for getting rid of him.
The difficult people I've encountered take the reasonable efforts suggested to bridge the gap, stick to their guns and make you out the person who's being difficult, usually to management.
Thanks 👍🏻
This tedx has gave me insight of dealing with difficult people in my life.Thank you ,Jay Johnson.
All right